Frequently Asked Questions

How do I contact AKEMMA?

How do I keep up with everything AKEMMA?

Do you offer international shipping?

Can I return or exchange my order?

Do you offer refund?

Return Policy

While we meticulously inspect each item before dispatch, we acknowledge that errors might occur. In the event of receiving faulty products, we have an RETURN-only policy. Defects and damages are eligible for Return within the initial 7 days for US customers and 14 days for international customers.


Please make your selections thoughtfully and with purpose.
For a successful return, ensure your item is in its original condition – unworn, unused, with tags, and in the original packaging. Approval from us is necessary to initiate the process. If we receive your return in suboptimal condition, it will be sent back at your expense, deducted from your store credit.


To commence a return, utilize our return portal; however, shipping charges and custom fees are non-refundable. Bear in mind that you are responsible for the return shipping costs, and the initial shipping costs are not refundable. For inquiries, reach out to us via email at


REFUNDS -   Unfortunately we do not offer refunds, only Store Store Credit


Import Duty Disclaimer: International orders may be subject to import duties, taxes, and fees levied by the destination country. The recipient of an international shipment may be required to pay these additional charges upon delivery. 


Please note that customs policies and import duties vary widely from country to country, and AKEMMA has no control over these charges. To ensure compliance with local regulations, we recommend checking with your local customs office for information on any potential fees before placing an order. By placing an international order with us, you acknowledge and accept responsibility for any additional charges that may be incurred."


A global contemporary brand on a mission to celebrate the uniqueness of every woman, offering pieces that empower and reflect her essence, regardless of style, background, or size.


Subscribe to join our community, receive latest news & exclusive offers.