Shipping policy

At AKEMMA, we aim to provide efficient and reliable shipping to our customers worldwide. Please review the following details regarding our shipping process.

1. Shipping Destinations AKEMMA proudly ships to most countries globally. Shipping availability may vary depending on location, and some remote areas may require additional shipping fees or time.

2. Shipping Rates Shipping rates are calculated at checkout and are based on the following factors:

  • Shipping destination.
  • Shipping method selected.
  • Total weight and dimensions of the package.

3. Processing Time Orders are processed within 1-3 business days after the order is placed. Please note that this does not include weekends or holidays.

4. Estimated Shipping Times

  • Domestic Shipping: 3-7 business days.
  • International Shipping: 7-21 business days, depending on the destination and shipping method. Please note that these are estimated delivery times, and delays may occur due to customs, weather conditions, or other unforeseen circumstances.

5. Order Tracking Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real-time on our website or the courier’s site.

6. Shipping Carriers We partner with reputable shipping carriers such as DHL, UPS, FedEx, and local postal services, depending on the destination.

7. Customs, Duties, and Taxes International orders may be subject to customs duties, taxes, and import fees. These charges are not included in the product price or shipping cost and are the buyer’s responsibility. Please check with your country’s customs office for more information.

8. Delayed or Lost Packages If your order is delayed beyond the estimated delivery window, or if you believe your package has been lost in transit, please contact us at info@shopakemma.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Incorrect Address Please ensure that the shipping address provided is accurate and complete. AKEMMA is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

10. Shipping Restrictions Some products may have shipping restrictions due to international regulations. If your order contains restricted items, we will notify you as soon as possible.

Contact Us If you have any questions or concerns about your shipping, feel free to contact us at info@shopakemma.com.